Shipping Policy

Shipping policy

We ship out all orders within 24-72 business hours.

Please note these time frames might increase during site sales or holiday seasons.

Fees and Delivery

Free shipping will apply to any orders that exceed $100.

Standard shipping orders ship from our warehouse within 72 business hours. Once dispatched, typical delivery time is between 3 - 18 days depending on location and other factors. 

We offer shipping to most locations in the U.S. and Canada.(We are still working on other locations!) Applicable fees and shipping carrier options/time frames will display once your address is input at checkout, if we ship to that country.

Shipping/Delivery Questions or Problems

Tracking information can be viewed on the order details.

Please know we have no control over unforeseen carrier delays once a package leaves our facility. Please contact the shipping carrier with any questions.

Please reach out to our customer service team at support@natunakids.net with any questions.

Refused Shipments

If your package is unable to be delivered, and is returned to sender, you will be refunded once the order has been received and processed in our warehouse. Orders returned to sender cannot be re-shipped, so please place a new order for your items.